Shipping policy

 

Contact Information

Order Processing

  • Processing Time: Orders are processed and shipped from our warehouse in China. Expect delays during holidays and sale seasons.
  • Modifications: Ensure correct model and color selection; orders cannot be modified or canceled once in the system.

Shipping Confirmation

  • Notification: A shipping confirmation email with tracking information is sent once your order is shipped.
  • Costs: Shipping costs depend on package weight and delivery location. Customers are responsible for customs duties and taxes for international orders.

Tracking

  • Responsibility: It is the receiver's responsibility to track the order and fulfill any customs requirements. Failure to do so may result in the order being returned to sender, with no refund or replacement provided.

Delivery

  • Customs Delays: Local customs may require additional documents, potentially delaying delivery.
  • Delivery Method: Orders may be delivered by local post office or courier, with potential notice cards left for collection if not home.

Taxes & Duties

  • Import Fees: Import taxes, duties, and customs fees are determined by the destination country’s customs office and are the recipient's responsibility.
  • Payment: These fees are not covered by kdeamusa.com.

Customs & Regulations

  • Responsibility: Customers must check local postal regulations for restricted items, as kdeamusa.com is not liable for items rejected by customs.

Foreign Transaction Fees

  • Currency: Prices shown in local currency but transactions handled in USD through PayPal or Stripe.
  • Fees: Foreign transaction fees and exchange rates are determined by the customer’s bank or credit card company.

Cancellation/Changes

  • Immediate Contact: Contact support immediately for order changes or cancellations.
  • Limitations: Changes cannot be made once the warehouse processes the order. Orders already packed or shipped cannot be canceled.

Additional Information

  • Logistics Timeliness: Shipping timeframes may be affected by weather, holidays, or other factors.

Delivery Times

  • Estimated Delivery:
    • Processing time: 2-7 days
    • Shipping time: 10-21 days

For further assistance or questions regarding the shipping policy, please contact support@kdeamusa.com.