Shipping policy
SHIPPING POLICY
WHEN WILL MY ORDER BE PROCESSED?
We want to ensure you get your items as quickly as possible. When ordering, please make sure you select the correct model and color because we cannot modify your orders once they are in the system. Modifications or cancellations cannot be made after the order is processed.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
SHIPPING CONFIRMATION
A shipping confirmation will be emailed to you as soon as your purchase has been shipped, allowing you to track the status of your shipment. Shipping costs depend on the weight of the package and the delivery location. Customers are responsible for customs duties and taxes for all international orders.
TRACKING
As the receiver, it is your responsibility to track your order and submit any necessary requirements to customs or the courier. If the order has been tagged as "return to sender" or results in unsuccessful delivery due to the receiver's failure to follow up, or if necessary requirements were not submitted, we are not able to process any refund or replacement for free. In such cases, you may need to place the order again.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which could delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier service. Depending on your location, most orders will be delivered by your local postal service and will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise how and where your delivery can be collected.
TAXES & DUTIES
Import taxes, duties, and related customs fees may be charged once the parcel arrives in the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us at support@kdeamusa.com. For further details on charges, please contact your local customs office.
CUSTOMS & REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or credit card company may charge you. For further details on foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but all transactions will be handled in USD through Paypal or Stripe at checkout.
CANCELLATION/CHANGES
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes.
Please note that any orders that have already been packaged or shipped cannot be canceled.
Delivery times are subject to factors such as weather and holidays. We cannot guarantee the exact timeliness of logistics.
Delivery time: 2-7 days
Shipping time: 10-21 days